
Managed services now the norm
Most organizations no longer manage networks on their own: 72% supplement in-house teams with third-party providers, according to C1’s report. It finds businesses are shifting to managed services, which is consistent with other industry research. A report from KPMG found that 73% of organizations have implemented managed services in some areas of their business.
The main factors for organizations when choosing vendors are availability of managed services and industry experience. But there are other considerations as well, such as contract flexibility, advisory support, and reputation. (C1 offers a broad range of managed services that span the scope of enterprise infrastructure.)
Security and privacy in conflict with modernization
Despite strong investment plans, organizations continue to face obstacles. According to survey respondents, the most common barriers to investing in networks are data security and privacy concerns (45%), rapidly changing technology landscape (39%), and challenges tied to regulatory requirements and legacy complexity (both 37%). Incompatibility with existing infrastructure and a lack of organizational priority were also named as barriers to network investments.
Once modernization projects are put into practice, organizations face various challenges. Forty-five percent of IT and business leaders said it’s difficult to balance modernization with day-to-day operations. The same percentage of the respondents pointed to challenges with security and compliance requirements, and maintaining compatibility with existing systems. Downtime or service disruptions (42%) and the increased complexity of network architectures (37%) rounded out the list. A smaller number reported high implementation costs and limited in-house expertise.
The main benefit of building resilience into networks is protecting critical data, according to 47% of the respondents. Minimizing downtime (42%) and boosting network performance (40%) are just as important. Some also noted benefits beyond the technical side, including stronger customer trust and knowing the business can keep running even if an outage happens.
Final thoughts
Historically, most business leaders didn’t put a lot of thought into the network. It was viewed as the “plumbing” of the company, with many considering it a commodity. That’s changed today as all digital technologies, such as cloud, mobility, IoT and AI, are network centric, and, without the network, businesses can’t operate.