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The rise of browser-use agents: Why Convergence’s Proxy is beating OpenAI’s Operator

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More A new wave of AI-powered browser-use agents is emerging, promising to transform how enterprises interact with the web. These agents can autonomously navigate websites, retrieve information, and even complete transactions – but early testing reveals significant […]

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A new wave of AI-powered browser-use agents is emerging, promising to transform how enterprises interact with the web. These agents can autonomously navigate websites, retrieve information, and even complete transactions – but early testing reveals significant gaps between promise and performance.

While consumer examples offered by OpenAI’s new browser-use agent Operator, like ordering pizza or buying game tickets, have grabbed headlines, the question is about where the main developer and enterprise use cases are. “The thing that we don’t know is what will be the killer app,” said Sam Witteveen, co-founder of Red Dragon, a company that develops AI agent applications. “My guess is it’s going to be things that just take time on the web that you don’t actually enjoy.” This includes things like going on the web and searching for the cheapest price of a product or booking the best hotel accommodations. More likely it will be used in combination with other tools like Deep Research, where companies can then do even more sophisticated research plus execution of tasks around the web.

Companies need to carefully evaluate the rapidly evolving landscape as established players and startups take different approaches to solving the autonomous browsing challenge.

Key players in the browser-use agent landscape

The field has quickly become crowded with both major tech companies and innovative startups:

Operator and Proxy are the most advanced, in terms of being consumer-friendly and out-of-the-box ready. Many of the others appear to be positioning themselves more for developer or enterprise usage. For example, Browser Use, a Y-Combinator startup that allows users to customize the models used with the agent. This gives you more control over how the agent works, including using a model from your local machine. But it’s definitely more involved.

The others listed above provide a varying degree of functionality and interaction with local machine resources. I decided not even to test ByteDance’s UI-TARS for now, because it requested lower level access to my machine’s security and privacy features (if I test it out, I’ll definitely use a secondary computer). 

Testing reveals reasoning challenges

So the easiest to test are OpenAI’s Operator and Convergence’s Proxy. In our testing, the results highlighted how reasoning capabilities can matter more than raw automation features. Operator, in particular, was more buggy.

For example, I asked the agents to find and summarize VentureBeat’s five most popular stories. It was an ambiguous task, because VentureBeat doesn’t have a “most popular” section per se. Operator struggled with this. It first fell into an infinite scrolling loop while searching for ‘most popular’ stories, requiring manual intervention. In another attempt, it found a three-year-old article titled “Top five stories of the week.” In contrast, Proxy demonstrated better reasoning by identifying the five most visible stories on the homepage as a practical proxy for popularity, and it gave accurate summaries.

The distinction became even clearer in real-world tasks. I asked the agents to book a reservation at a romantic restaurant for noon in Napa, California. Operator approached the task linearly — finding a romantic restaurant first, then checking availability at noon. When no tables were available, it reached a dead end. Proxy showed more sophisticated reasoning by starting with OpenTable to find restaurants that were both romantic and available at the desired time. It even came back with a slightly better rated restaurant.

Even seemingly simple tasks revealed important differences. When searching for a “YubiKey 5C NFC price” on Amazon, Proxy quickly found the item more easily than Operator. 

OpenAI hasn’t divulged much about technologies it uses for training its Operator agent, other than saying it has trained its model on browser-use tasks. Convergence, however, has provided more detail: Its agent uses something called Generative Tree Search to “leverage Web-World Models that predict the state of the web after a proposed action has been taken. These are generated recursively to produce a tree of possible futures that are searched over to select the next optimal action, as ranked by our value models. Our Web-World models can also be used to train agents in hypothetical situations without generating a lot of expensive data.” (More here).

Benchmarks may be useless for now

On paper, these tools appear closely matched. Convergence’s Proxy achieves 88% on the WebVoyager benchmark, which evaluates web agents across 643 real-world tasks on 15 popular websites like Amazon and Booking.com. OpenAI’s Operator scores 87%, while Browser-Use says it reaches 89% but only after changing the WebVoyager codebase slightly, it conceded, “according to our needs”.

These benchmark scores should really be taken with a grain of salt, though, as they can be gamed. The real test comes in practical usage for real-world cases. It’s very early, the space is so rapidly changing, and these products are changing almost on a daily basis. The results will depend more on the specific jobs you’re trying to do, and you may want to instead rely on the vibes you get while using the different products.

Enterprise implications

The implications for enterprise automation are significant. As Witteveen points out in our video podcast conversation about this, where we do a deep dive into this browser-use trend, many companies are currently paying for virtual assistants – operated by real people – to handle basic web research and data gathering tasks. These browser-use agents could dramatically change that equation.

“If AI takes this over,” Witteveen notes, “that’s going to be some of the first low hanging fruit of people losing their jobs. It’s going to show up in some of these kinds of things.”

This could feed into the robotic process automation (RPA) trend, where browser use is pulled in as just another tool for companies to automate more tasks. And as mentioned earlier, the more powerful uses cases will be when an agent combined browser use with other tools, including things like Deep Research, where an LLM-driven agent uses a search tool plus browser use to do more sophisticated jobs.

Cost dynamics driving innovation

Another key factor driving rapid development is the availability of powerful open-source reasoning models like DeepSeek-R1. This allows companies building these browser-use agents to compete effectively with larger players by leveraging these models rather than building their own.

The pricing pressure is already evident. While OpenAI requires a $200 monthly ChatGPT Pro subscription to access Operator, Convergence offers limited free use (up to five uses per day) and a $20/month unlimited plan. This competitive dynamic should accelerate enterprise adoption, though clear use cases are still emerging.

Security and integration challenges

Several hurdles remain before widespread enterprise adoption. Some websites actively block automated browsing, while others require CAPTCHA verification. While OpenAI and Convergence have tools that can get past CAPTCHAs, they let users take over the task to fill them out — instead of doing them directly, since the whole point of CAPTCHAs is to ensure a human is at the other end. Tools like ByteDance’s UI-TARS request deep system access, which raises security concerns for enterprise deployment.

Additionally, the approach to website cooperation varies. OpenAI has worked with specific partners like Instacart, Priceline, DoorDash and Etsy, while others attempt to navigate any website. This inconsistency could impact reliability for enterprise use cases. And of course, any time an agent hits a site requiring login details, that will slow things — as the agents will turn things over to you to fill in those details.

Looking ahead

For enterprises evaluating these tools, the focus should be on specific use cases where autonomous web interaction could provide clear value – whether in research, customer service, or process automation. The technology is progressing rapidly, but success will depend on matching capabilities to concrete business needs.

As this space evolves, expect to see more enterprise-focused features and potentially specialized agents for specific industries or tasks. The race between established players and innovative startups should drive both technical advancement and competitive pricing, making 2025 a crucial year for enterprise browser-use agent adoption.

For more detail on these trends and testing results, check out the full video conversation between Sam Witteveen and myself.

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Shell’s third-quarter earnings rise on record refining margins, stronger gas results

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Expand curtailing some production ‘in direct acknowledgement that the market is weakening’

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Equinor nearly doubles third-quarter earnings on higher commodity prices, production gains

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EIA: US crude oil inventories down 1.9 million bbl

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Energy Department Closes $5.1 Billion Loan to Lower Electricity Costs and Strengthen Grid Reliability in Iowa and Wisconsin

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Gartner warns $3.5T in AI infrastructure spending could be at risk by 2030

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The 50-Gigawatt Test: SemiAnalysis Sees a Historic Data Center Surge in 2027

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HPE’s Quantum Computing Bet: A Multi-Vendor Path to the Data Center

QuEra Deal Targets On-Premises Quantum Integration Under the expanded collaboration, HPE and QuEra intend to develop integrated testbeds, software interoperability, hybrid algorithms and performance benchmarks to support future quantum deployments alongside HPE Cray supercomputing infrastructure. The work is intended to address the practical requirements of coordinating quantum processors with the classical computing systems that prepare workloads, process results and support quantum error correction. QuEra Chief Commercial Officer Yuval Boger, who previously discussed the development of hybrid quantum-classical infrastructure on the DCF Show, emphasized that integrating quantum hardware into an HPC environment presents different engineering challenges than providing access through the cloud. Boger said, “HPE’s deep experience in supercomputing gives organizations the benefit of working with a partner who can solve that problem at the scale they need.” The collaboration envisions deploying future fault-tolerant quantum hardware at customer facilities rather than requiring organizations to rely exclusively on cloud-based quantum computing services. That option could appeal to national laboratories, defense organizations, pharmaceutical researchers and other institutions managing classified information, proprietary intellectual property or data subject to sovereignty requirements. QuEra’s neutral-atom architecture uses individual atoms as qubits, manipulating them with lasers and electromagnetic controls. Unlike superconducting quantum processors, which generally require dilution refrigerators operating at temperatures measured in millikelvin, neutral-atom systems can operate without extreme cryogenic refrigeration. They still require specialized laser systems, vacuum equipment, precision optics and environmental controls, presenting facility requirements substantially different from those of conventional servers. On-premises quantum-HPC integration is already being tested. In Japan, the National Institute of Advanced Industrial Science and Technology (AIST) operates QuEra’s 260-physical-qubit Gemini neutral-atom computer as part of its ABCI-Q research platform, which also incorporates an NVIDIA H100-based AI supercomputer. An October 26 case study published by QuEra describes Gemini operating in a separate building approximately 350 meters from the main GPU installation,

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At 7×24 Exchange, AI Data Center Growth Confronts New Realities of Power, Grid Reliability and Community Trust

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NVIDIA’s DSX POD Pushes AI Factory Construction Toward the Assembly Line

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Hyperscalers allow more scrutiny of controversial data center plans

Hyperscalers are getting decidedly twitchy about citizens’ reactions to their secretive data center construction plans, and are looking for ways to de-escalate some of the conflicts. Earlier this month, Amazon announced its Data Center Commitment which, among other things, would disclose more information about energy and water use and consider a moratorium asking government officials to sign non-disclosure agreements covering their planning applications. Amazon is not alone in this. Earlier this week, Meta said that it was reviewing its use of NDAs after the company was widely criticized for its secrecy in proposing Hyperion, a Louisiana data center in July.

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Microsoft will invest $80B in AI data centers in fiscal 2025

And Microsoft isn’t the only one that is ramping up its investments into AI-enabled data centers. Rival cloud service providers are all investing in either upgrading or opening new data centers to capture a larger chunk of business from developers and users of large language models (LLMs).  In a report published in October 2024, Bloomberg Intelligence estimated that demand for generative AI would push Microsoft, AWS, Google, Oracle, Meta, and Apple would between them devote $200 billion to capex in 2025, up from $110 billion in 2023. Microsoft is one of the biggest spenders, followed closely by Google and AWS, Bloomberg Intelligence said. Its estimate of Microsoft’s capital spending on AI, at $62.4 billion for calendar 2025, is lower than Smith’s claim that the company will invest $80 billion in the fiscal year to June 30, 2025. Both figures, though, are way higher than Microsoft’s 2020 capital expenditure of “just” $17.6 billion. The majority of the increased spending is tied to cloud services and the expansion of AI infrastructure needed to provide compute capacity for OpenAI workloads. Separately, last October Amazon CEO Andy Jassy said his company planned total capex spend of $75 billion in 2024 and even more in 2025, with much of it going to AWS, its cloud computing division.

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John Deere unveils more autonomous farm machines to address skill labor shortage

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2025 playbook for enterprise AI success, from agents to evals

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More 2025 is poised to be a pivotal year for enterprise AI. The past year has seen rapid innovation, and this year will see the same. This has made it more critical than ever to revisit your AI strategy to stay competitive and create value for your customers. From scaling AI agents to optimizing costs, here are the five critical areas enterprises should prioritize for their AI strategy this year. 1. Agents: the next generation of automation AI agents are no longer theoretical. In 2025, they’re indispensable tools for enterprises looking to streamline operations and enhance customer interactions. Unlike traditional software, agents powered by large language models (LLMs) can make nuanced decisions, navigate complex multi-step tasks, and integrate seamlessly with tools and APIs. At the start of 2024, agents were not ready for prime time, making frustrating mistakes like hallucinating URLs. They started getting better as frontier large language models themselves improved. “Let me put it this way,” said Sam Witteveen, cofounder of Red Dragon, a company that develops agents for companies, and that recently reviewed the 48 agents it built last year. “Interestingly, the ones that we built at the start of the year, a lot of those worked way better at the end of the year just because the models got better.” Witteveen shared this in the video podcast we filmed to discuss these five big trends in detail. Models are getting better and hallucinating less, and they’re also being trained to do agentic tasks. Another feature that the model providers are researching is a way to use the LLM as a judge, and as models get cheaper (something we’ll cover below), companies can use three or more models to

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OpenAI’s red teaming innovations define new essentials for security leaders in the AI era

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More OpenAI has taken a more aggressive approach to red teaming than its AI competitors, demonstrating its security teams’ advanced capabilities in two areas: multi-step reinforcement and external red teaming. OpenAI recently released two papers that set a new competitive standard for improving the quality, reliability and safety of AI models in these two techniques and more. The first paper, “OpenAI’s Approach to External Red Teaming for AI Models and Systems,” reports that specialized teams outside the company have proven effective in uncovering vulnerabilities that might otherwise have made it into a released model because in-house testing techniques may have missed them. In the second paper, “Diverse and Effective Red Teaming with Auto-Generated Rewards and Multi-Step Reinforcement Learning,” OpenAI introduces an automated framework that relies on iterative reinforcement learning to generate a broad spectrum of novel, wide-ranging attacks. Going all-in on red teaming pays practical, competitive dividends It’s encouraging to see competitive intensity in red teaming growing among AI companies. When Anthropic released its AI red team guidelines in June of last year, it joined AI providers including Google, Microsoft, Nvidia, OpenAI, and even the U.S.’s National Institute of Standards and Technology (NIST), which all had released red teaming frameworks. Investing heavily in red teaming yields tangible benefits for security leaders in any organization. OpenAI’s paper on external red teaming provides a detailed analysis of how the company strives to create specialized external teams that include cybersecurity and subject matter experts. The goal is to see if knowledgeable external teams can defeat models’ security perimeters and find gaps in their security, biases and controls that prompt-based testing couldn’t find. What makes OpenAI’s recent papers noteworthy is how well they define using human-in-the-middle

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