
Nearly 80% of respondents said the pace of AI adoption is likely to outstrip their organization’s ability to adapt its workforce, governance structures, and operating model. As Kyndryl notes in the report, most leaders believe addressing those challenges “will prove more arduous than those involving code and compute.”
Organizations are also struggling to achieve the outcomes they most want from AI. Improving operational efficiency and productivity remains the top AI priority for enterprises, cited by 34% of respondents, followed by IT modernization (27%), risk management and security improvements (25%), business innovation (25%), and AI-driven revenue growth (24%).
However, only 32% of organizations reported achieving even one of their top two desired outcomes, and just 11% said they had achieved both. Improved operational efficiency and productivity was the most frequently reported AI outcome, cited by 38% of respondents. By comparison, organizations were far less likely to report outcomes such as AI-driven revenue growth (14%), IT modernization (13%), or innovation in new products and services (11%).



















